Frequently Asked Questions About Fiber Optic Internet Service at Parkside
Question: I'm planning a move to Parkside If the Internet is not already on how do I activate it?
Answer: Internet service should already be activated. If yours is not, contact maintenance@pshoa.net to have it activated. You will need to provide a gigabit router or switch to make full use of the service if one isn't already present. See Customer Equipment page.
Question: When shopping for a router how can i tell if it is a gigabit router.
Answer: If you don't see the word gigabit on the box then its probably not. Some sales people will tell you others will work but they won't. There are many brands available including LinkSys, Netgear, D-Link, and Belkin to name a few.
Question: Who do I contact if I’m experiencing problems with my internet connection?
Answer: Contact the internet provider:
Question: Since there is an Ethernet connection in each townhouse and twin home is the internet access secure?
Answer: Yes, each home has it's own secure connection. However, you may want to provide your own firewall.
Question: How reliable is the internet service? Does the quality of service decrease when lots of people are on it?
Answer: There is always a possibility of an outage but it is rare. Service guarantee outage is less than a day per year.
Question: Lots of people gobbling up bandwidth see service slow down. Is this an issue with this service?
Answer: Service guarantee is 100 Mbps up and 100 Mbps down. You should not see speeds decrease!
Question: Do I share a network with anyone else?
Answer: No, each home at Parkside has its own dedicated connection.
Question: If I want to cancel this service at anytime is there any sort of cancellation fee?
Answer: No, there is no cancellation fee, but a $125 reconnect fee will be applied if you reconnect later.
Question: I'm a property owner at Parkside and rent my property. I think my tenants would be interested. Can they sign up for internet service?
Answer: No, to keep the price low the cost for service is billed to the owner. The owner has the option of including or not including the internet fee in the rent.
Question: What equipment does the renter or landlord need to provide?
Answer: Optix Media provides a live Ethernet jack at the end of the fiber in the data panel in each units closet under the stairway. Anything from there is the customers responsibility such as connecting to the existing Cat5 in the home, or installing a router.
Question: What is the reliability of this service?
Answer: The Optix Media Service Level Agreement (SLA) for fiber is 99.9% up time. That means that in a year’s time it could be down about 8 hours. There isn't a more reliable product than fiber optic cable. There are a few caveats to disclose. For example if a backhoe operator digs through our fiber lines, major earthquakes, floods or other acts of God could disrupt the service and are not included in the SLA performance.
Question: Can I use internet phone services such as VoIP, Vonage or Ooma?
Answer: The listed phone services work great with fiber. However, it is up to you to acquire and setup the services if you want them.
Question: Can I get TV programing services over the internet?
Answer: Yes, TV options may include services like Netflix, Hulu, Amazon and others are available over the internet and can be accessed with many newer TVs, computers, streaming devices Roku, Apple TV, Chromecast to name a few. You will have plenty of band width to use these services and will never experiences buffering.
Question: If I still have a question, who can I call?
Answer: Call (208)754-6082. If no one answers, be sure to leave a message and your call will be returned.
Answer: Internet service should already be activated. If yours is not, contact maintenance@pshoa.net to have it activated. You will need to provide a gigabit router or switch to make full use of the service if one isn't already present. See Customer Equipment page.
Question: When shopping for a router how can i tell if it is a gigabit router.
Answer: If you don't see the word gigabit on the box then its probably not. Some sales people will tell you others will work but they won't. There are many brands available including LinkSys, Netgear, D-Link, and Belkin to name a few.
Question: Who do I contact if I’m experiencing problems with my internet connection?
Answer: Contact the internet provider:
- Go to their website by clicking Optix Media.
- Call customer support at (208) 242-3711.
Question: Since there is an Ethernet connection in each townhouse and twin home is the internet access secure?
Answer: Yes, each home has it's own secure connection. However, you may want to provide your own firewall.
Question: How reliable is the internet service? Does the quality of service decrease when lots of people are on it?
Answer: There is always a possibility of an outage but it is rare. Service guarantee outage is less than a day per year.
Question: Lots of people gobbling up bandwidth see service slow down. Is this an issue with this service?
Answer: Service guarantee is 100 Mbps up and 100 Mbps down. You should not see speeds decrease!
Question: Do I share a network with anyone else?
Answer: No, each home at Parkside has its own dedicated connection.
Question: If I want to cancel this service at anytime is there any sort of cancellation fee?
Answer: No, there is no cancellation fee, but a $125 reconnect fee will be applied if you reconnect later.
Question: I'm a property owner at Parkside and rent my property. I think my tenants would be interested. Can they sign up for internet service?
Answer: No, to keep the price low the cost for service is billed to the owner. The owner has the option of including or not including the internet fee in the rent.
Question: What equipment does the renter or landlord need to provide?
Answer: Optix Media provides a live Ethernet jack at the end of the fiber in the data panel in each units closet under the stairway. Anything from there is the customers responsibility such as connecting to the existing Cat5 in the home, or installing a router.
Question: What is the reliability of this service?
Answer: The Optix Media Service Level Agreement (SLA) for fiber is 99.9% up time. That means that in a year’s time it could be down about 8 hours. There isn't a more reliable product than fiber optic cable. There are a few caveats to disclose. For example if a backhoe operator digs through our fiber lines, major earthquakes, floods or other acts of God could disrupt the service and are not included in the SLA performance.
Question: Can I use internet phone services such as VoIP, Vonage or Ooma?
Answer: The listed phone services work great with fiber. However, it is up to you to acquire and setup the services if you want them.
Question: Can I get TV programing services over the internet?
Answer: Yes, TV options may include services like Netflix, Hulu, Amazon and others are available over the internet and can be accessed with many newer TVs, computers, streaming devices Roku, Apple TV, Chromecast to name a few. You will have plenty of band width to use these services and will never experiences buffering.
Question: If I still have a question, who can I call?
Answer: Call (208)754-6082. If no one answers, be sure to leave a message and your call will be returned.